Security
For your IT and privacy reviewers: who can see what, how staff sign in, and how Cairn keeps every change.
Protections built into how staff sign in, what they see and how the public reaches you.
Intake, caseworker, program manager, instructor, records manager and more. Each role sees only what its work needs.
A restricted case is open only to its caseworker, named colleagues and people with an approved grant. It doesn’t show in searches or counts.
Cairn stores passwords only as one-way hashes. Nobody, administrators included, can see a password.
Five wrong passwords lock sign-in for 15 minutes. A reset link works once, for 30 minutes.
Signing in somewhere new signs you out elsewhere. Sessions end after 30 minutes without use.
The application form limits how often one address can send, and quietly drops automated submissions.
Access you control
Invite staff with the roles, programs and sites they need. Suspend or remove someone and their access ends at once.
Every change kept
Records keep their earlier versions instead of overwriting them, with who made each change and when.
Each agency has a Cairn of its own. Your records are never mixed with another agency’s.
Your agency controls its client records. We hold them on your behalf.
Can’t find what you need? Write to us and a person will answer.
[email protected]With their work email and a password. There’s one session per person, so signing in on a new device signs them out of the old one. Two-step verification is on the way.
An administrator suspends or removes them in Settings. They’re signed out at once and can’t open your Cairn again. Their cases stay, ready to hand over.
Yes. Notes, case details and class records keep each earlier version, with who changed it and when. A client’s activity shows what happened on their file.
Your agency decides what to collect and controls its records. We hold them on your behalf and use them only to run Cairn for you. Read our privacy policy.
We’ll walk through intake, cases, classes and reporting using the way your agency works.