Information and orientation
Plan workshops and one-to-one orientations, take attendance, and note the topics you covered. Cairn turns each session into your iCARE rows.
What I&O staff do in Cairn, from the first enquiry to the monthly upload.
Newcomers apply online in their own language. You accept them in one queue and they become clients.
More on online applicationsSchedule a session once or weekly, skipping holidays. Text everyone a reminder, then mark who came.
More on clients and casesEach person’s hours and the session’s answers become your iCARE rows. Gaps show before you export.
More on iCARE reportingGroups and individuals
A workshop and a single orientation are both sessions. Each person is linked to their own case.
What you covered
Choose the topics once for the whole session. Cairn suggests group or individual from how many people came.
Every completed session reports on IRCC’s Information and Orientation template, one row for each person who attended.
Missing details show on the session and in Missing iCARE details, long before month end.
Can’t find what you need? Write to us and a person will answer.
[email protected]Yes. Record it as a session with one client. Cairn sets it as individual or family, and you can change that.
You can still save it. The gap shows on the session and in Missing iCARE details, with a link to fix it.
Staff see only the participants whose cases they can open. Nobody else in the group is named or counted.
We’ll walk through intake, cases, classes and reporting using the way your agency works.