Case management
Assessments, settlement plans, notes and follow-ups sit on each case. Cairn shows where every client is and what to do next.
What caseworkers do in Cairn, and what their manager sees.
Accept a referral and open a case. Record the eligibility assessment, then the client’s needs and goals.
More on clients and casesText appointment reminders in the client’s language. Replies are matched to the right client.
More on messagesSet a follow-up for next week or next month. Each session feeds the right iCARE template.
More on iCARE reportingWhere each client is
Cairn reads each case’s latest assessment and shows its stage, with a one-line hint for the next step.
Your caseload
Managers see every case in their programs and sites, and hand cases over when someone is away.
Each Case Management session reports on its own IRCC template: eligibility, direct services, referrals, ongoing assessment and exit.
Cairn asks only the questions each assessment needs, and fills in answers that follow from earlier ones.
Can’t find what you need? Write to us and a person will answer.
[email protected]Yes. Each case has one primary caseworker, and a program manager can assign more staff to it.
Refer them from the case. The receiving program accepts the referral, which opens a new case there.
Yes. Closing takes a date and an optional reason. Reopening keeps the earlier closure in the case history.
We’ll walk through intake, cases, classes and reporting using the way your agency works.