Messages
Send emails and texts from the client’s page. Texts can go in the language each client reads best, and every message stays in their file.
Write
Pick a template or write your own. Cairn fills in the details and adds your agency’s name and contact.
Their language
Draft text templates in other languages with machine translation. A colleague reviews each one before it’s used.
Stay informed
Text replies are matched to the client. Staff see what needs them in the notification bell.
Reminders, class emails and group texts, with the client’s choices respected every time.
Text reminders 2 to 72 hours before, once an admin turns them on. Texts go between 8 a.m. and 8 p.m.
Text up to 100 people from a class, a session, a wait-list or a list you pick.
Invitations, welcome letters, wait-list checks and certificates for a whole class.
Insert client, agency, site and class details, and restore any earlier version.
STOP and START by text, in English or French, and an unsubscribe link in every email.
Sent, delivered or couldn’t deliver, shown on each message in the client’s Messages tab.
While you set up, messages stay inside Cairn or go only to the addresses and numbers you approve.
Can’t find what you need? Write to us and a person will answer.
[email protected]Texts can. Each text template can have a reviewed version in the client’s language. Email templates are written in one language each.
The text goes in English or French, and Cairn tells you before you send it.
Cairn matches the reply to the client by phone number. A YES confirms the appointment, and other replies show on Today for the person who sent the text.
No. Translating one-off texts stays off until your agency turns it on, and translated templates need a named reviewer before use.
We’ll walk through intake, cases, classes and reporting using the way your agency works.